Shipping/Postal Policy

We usually despatch within 24 hours of a card order being processed, excepting Sundays and UK public holidays. We will only mail to the cardholder’s address and not to any other third party name or address.

Standard Postal Service

We normally use Royal Mail Parcels standard second class for items valued up to £50 and we obtain proof of posting. We charge a flat £3.95 for this service plus £0.75 for each additional item purchased at the same time. For orders over £50 we charge a flat £7.95 for Royal Mail Special Delivery which is a service requiring a signature upon arrival. Royal Mail Special Delivery items are normally delivered on the working day following despatch though an extra day should be allowed for locations mentioned below. However for larger items or those weighing over 2kg, we may use Hermes as a substitute for Royal Mail without notice.

For single comics, magazines, programmes etc valued at up to £20, we use Royal Mail Second Class Large Letter service and charge a flat fee of £1.95. These items are mailed in polythene sleeves for weather protection with card reinforcement for added security. For multiples, please refer to paragraph 1 above as the package is likely to fall within the Royal Mail’s Small Parcels Criteria for size and weight.

Orders are normally delivered within three working days following despatch, though an extra day should be allowed for more distant locations such as the Channel Islands, Isle of Man, Scilly Isles and Scottish Highlands and Islands.

Specific Day Delivery for Items Over £50

If an item is urgent, you require delivery on a specific day or the value is more than £50, then we use Royal Mail Special Delivery for delivery by 2.00pm. For more distant locations such as the Channel Islands, Isle of Man, Scilly Isles and Scottish Highlands, the timescale is 2 days. If you wish delivery on a specific day, please contact us before placing your order.

Overseas

We regret that we do not currently ship to locations outside the United Kingdom and associated islands.

Collection from our Grays Shop

If prefer you may collect items shown on our website from our Grays shop and pay upon collection, saving the shipping charge in the process. To do this, please telephone us beforehand to make the arrangements as most stock is not kept at the shop.